Frequently Asked Questions
Can I use my reward points to buy my drink?
Can I make special requests for the drinks that I order with the app?
How do I change my default card that I use to reload my balance to a new card?
Can I withdraw from my existing balance or cancel a reload?
Will my balance ever expire?
Can I schedule my order for the next day?
Can I use my balance for online purchases?
How do I change the location I want to pickup my order from?
How do I update my phone number or email?
Can I delete my account?
Your Subscription
Why should I sign up for a subscription?
How do I update my subscription?
How do I update my payment method?
How do I update my shipping address?
How do I delay or cancel my subscription?
Where is my order?
Why am I being charged a shipping costs?
I received my coffee damaged.
Our Coffee
Can you recommend a coffee?
How fresh is your coffee?
What sizes do you sell your coffee?
Can I buy coffee pre-ground?
Do you sell K-cups and Nespresso pods?
What is your decafinated process?
Is your coffee organic?
Is your coffee Fair Trade Certified?
Our Cafes
What are your hours?
How can I sign up for rewards?
Do you serve breakfast sandwiches?
Do you serve food?
How can I purchase a gift card?
What kind of payments do you accept?
How can I get my receipt?
How can I get a refund?
Can I refill my tin or recycle it?
I lost something in the cafe!
Can I reserve a table for my party?
Media Inquiries
Can I film in one of your cafes?
How can I set up an interview with someone at Compass?
Can I write for your blog?
Our Website
I can't login to my account.
Where are my reward points?
My discount code is not working.
Why are prices different on your website and in cafes?
Everything else
What is Compass' story?
Are you hiring?
How can I serve your coffee in my restaurant?
I am a current wholesale customer and I have questions about my order and/or equipment.
Do you host events?
Will you donate coffee to my organization?
Do you cater?
I have a great idea for a potential location!
Do you sell your syrups?
Are your products Kosher?
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Free shipping eligible with purchase minimum
30-day refund policy